Abstract:

The socio-economic development of any country solely depends on the quality of education. It plays a crucial role in creating skills, knowledge, abilities, and awareness among the students. It acts as an antidote to poverty, hunger, malnutrition and corruption. Thus the research in higher education paves way for a knowledgeable and healthy society. In this scenario an attempt is made to identify the critical factors effecting service quality and to evaluate the service quality in higher education. 25 major Universities of South India were selected for the study. A scale based on SERVQUAL model was used. five critical factors effecting quality of education service in south Indian Universities were identified using exploratory factor analysis which were named as –Governance and Management, Research Consultancy and extension, Curricular aspects &Teaching, Learning &Evaluation and Infrastructure and learning Resources.

Description:

.