Abstract:

Indian higher education system is the third largest in the world, next to United States and China. The higher education sector in India has witnessed a remarkable increase in its institutional ability since independence. Though there is a global recognition to the Indian higher education system, still considerable issues and challenges yet to be addressed, they are quality, excellence, physical infrastructure, adequate number of qualified teachers, effectiveness of the teaching-learning processes, sustained efforts for promoting research and efficient academic governance in Universities and colleges, world class standards. Gross Enrollment Ratio and service quality remain the major areas of concern. To meet these issues and challenges the higher education in India requires major reforms are required. The management of quality needs a different approach when it comes to the service sector. The studies on service quality on various sectors have been increasing from past four decades. Among all the service sectors, higher education needs a special emphasis on evaluating the issues related to quality of services and its measurement. Quality in higher education is a complex and multifaceted concept. Few studies have been done in Service quality in Higher Education in Indian Context especially focusing on the Southern part of India. In this scenario this study in service quality in higher education sector in South India (commonly known as the center for global education) has been proposed. A Scale has been developed to measure service quality in Higher Education using confirmatory Factor Analysis.

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