Abstract:

An essential instrument for increasing openness and responsibility in retail administration is the Right to Information (RTI) Act. Providing people with access to vital information regarding retail operations, RTI enhances customer trust and operational efficiency, which is examined in this study. Using a combination of survey data and in-depth case studies, this study shows that RTI is becoming more well-known among consumers and that it has a beneficial effect on retail operations, which in turn improves customer service and compliance. Both customers and retailers stand to gain from RTI's efforts to promote ethical behaviors in the retail industry, which are crucial in today's cutthroat market.

Description:

.