Abstract:

Humans have a fundamental need for access to health care, and it is the duty of the state to fulfill this requirement by funding health care institutions that work to protect citizens from widespread, often deadly illnesses. Service quality has been viewed as a determinant of patient satisfaction. The purpose of this work was to investigate the relationships between hospitals' service quality, patients' satisfaction, hospitals' utilization, and their financial success. According to the data, there was a direct correlation between customer pleasure and quality, which in turn had an impact on business success. The findings corroborate the hypothesis that higher service quality leads to more satisfied patients, and that happier patients are more likely to make use of healthcare services, which in turn leads to higher profits. The findings from this investigation corroborate the prior conclusions that high-quality hospital services led to satisfied patients. This research also demonstrates that patient happiness and hospital usage significantly improve financial outcomes for healthcare facilities

Description:

Health, Care, Service, infrastructure and Problem